Frequently asked questions for Free Festival tickets

Free Festival can’t take place on August 7th because the Dutch government decided to change the measures and forbid large scale events without seating until at least August 13th.

Completely shocked and dismayed, we heard the announcement by our government on July 9th. The last few months, our scene has done everything in its power to show that large scale events CAN take place safely. Because of mismanagement in the ‘Testen voor Toegang’ case the festival season will be put on an emergency break. We can only say that this is not the way to go and we are very disappointed in our national government. There are no words for this…

The next edition of Free Festival will take place on July 2, 2022. Tickets and deposits that have already been purchased will remain valid for the next edition. If you can’t attend, we directly offer a refund of your ticket or deposit (on request) or the option to transfer your ticket/deposit into a voucher.

All ticket and deposit buyers will be contacted personally by email regarding the next steps (also check your spam folder).

Free Festival can’t take place on August 7th because the Dutch government decided to change the measures and forbid large scale events without seating until at least August 13th.

Completely shocked and dismayed, we heard the announcement by our government on July 9th. The last few months, our scene has done everything in its power to show that large scale events CAN take place safely. Because of mismanagement in the ‘Testen voor Toegang’ case the festival season will be put on an emergency break. We can only say that this is not the way to go and we are very disappointed in our national government. There are no words for this…

The next edition of Free Festival will take place on July 2, 2022. Tickets and deposits that have already been purchased will remain valid for the next edition. If you can’t attend, we directly offer a refund of your ticket or deposit (on request) or the option to transfer your ticket/deposit into a voucher.

All ticket and deposit buyers will be contacted personally by email regarding the next steps (also check your spam folder).

If you already bought a ticket or deposit for Free Festival, this ticket will stay valid for the new date; July 2, 2022.

If you haven’t finished the remaining payment for your deposit yet, you can do this when the official ticket sales for Free Festival continue. You will receive an email about this by then.

If you already bought a ticket or deposit for Free Festival, this ticket or deposit will stay valid for the new date; July 2, 2022. If you cannot make it to the new date of Free Festival (July 2, 2022), we offer an Art of Dance Events voucher. With this voucher, you will receive the amount of your order (including service fees*) as an electronic voucher to purchase a ticket for one of our events in the future. The voucher will be valid to use till 31-12-2022, so there will be plenty of time and good alternative events to redeem it.

If you have no intention of visiting any Art of Dance events in this period, you can request a monetary refund until the 16th of August 2021.

All ticket purchasers have received an email, in which they can inform us about their preferred option.

If you bought a ticket, you have received an email in which you can let us know until the 16th of August 2021 which option suits you best. If we do not receive such notification, your ticket will automatically become valid for the upcoming edition of Free Festival on the 2nd of July 2022.

No, all tickets will remain valid for the new date of Free Festival (July 2, 2022). There is no further action required from you.

It is only possible to process the preferred option of the entire order. This unfortunately means it is not possible to break down the order amongst your group.

You will receive an email containing the electronic voucher approximately 2 months after processing the request. The email will contain information of the exact fulfillment. If you would like to purchase tickets for another Art of Dance event, you can submit the voucher code during the check-out process. In case the voucher amount exceeds the amount of your new order, a new voucher with the remaining amount will be issued within 24 hours. Example: if your voucher has a value of 100 euro and you would like to purchase a ticket of 50 euro, a new voucher will be issued with a value of 50 euro.  In case the amount of your new order exceeds the amount of the voucher, the difference will be calculated automatically and needs to be paid during the check-out process. Example: if your voucher has a value of 50 euro and you would like to purchase a ticket of 100 euro, you will need to pay the remaining 50 euro during check out. The voucher will remain valid until December 31, 2022.

You will receive your voucher approximately 2 months after the deadline.

The amount of the voucher will be equal to your order plus ticket fees (excluding merchandise, shipment costs and insurance).

The voucher will be issued to the original buyer and will be transferable.

Yes, you use the voucher for the event of your liking (based on availability) until December 31, 2022; Supremacy, Live For This, Snakepit, Masters of Hardcore, Dominator Festival etc.

We are in contact with all artists and doing our utmost best to confirm the same line up. This of course depends on a number of factors, amongst others their existing schedules. We will inform you as soon as possible.

Refunds that have been requested before the 16th of August 2021 will be processed ultimately 2 months after that deadline.

For questions about tickets bought through TicketSwap we always advise you to contact TicketSwap directly.

Free Festival has a partnership with TicketSwap. This means all tickets sold through TicketSwap have been canceled and reissued on the name of the new buyer (SecureSwap). The new buyers have the same rights as ticket buyers who bought their ticket via Paylogic, taking into account the price paid by the new buyer with a maximum of the original ticket price.

We are not able to give you any information regarding unofficial ticket resellers such as Marktplaats, Tickets4u, as we have no official partnership with them. You could try to get in contact with the reseller and/or with the person that has sold you (a) ticket(s) as he/she will be receiving an email with information regarding the postponement and next steps.

Unfortunately, it is beyond our control to assist you in obtaining alternative solutions / refunds for products purchased by companies other than our official ticketing company, Paylogic. We advise you to check in with the company you booked your hotel and/or flight with, we’ve learned from our experience that they probably can help you out in this situation.

Yes, all locker and/or parking tickets will also be valid for the new dates.

Please don’t hesitate to contact us via [email protected], facebook.com/artofdance or Whatsapp (+31682590703). We are happy to help you and to provide you with any information needed. In the meantime stay safe and stay strong; together we can do this.

The ticket you won will be automatically valid for the new event date. You will receive this ticket on friday before the new event date at last.